Rijkswaterstaat – 2016 to the present

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Rijkswaterstaat – 2016 to the present

Project: IVS Next – Stichting ICTU, acting upon instructions from Rijkswaterstaat.
“Rijkswaterstaat is responsible for the design, construction, management, and maintenance of the main infrastructure facilities in the Netherlands. This includes the main road network, the main waterway network, and water systems.” (source: Rijkswaterstaat)
For a new expert system for Rijkswaterstaat, I am responsible for the creation of a detailed prototype of a vessel traffic system. This expert system is used by vessel traffic controllers, lock keepers, bridge personnel and other employees to gather data about the vessels on the waterways that they are responsible for. In this system, users can view, add, update and delete vessel data. Also, the system predicts, advises and offers planning tools to plan the locks and bridge operation efficiently. Last but not least: in case of emergency the system can provide all the vessel data that the rescue parties need to be properly informed about the situation they are dealing with, including worrisome ships and possibly dangerous cargo.

As a UX designer, my position in this SCRUM-project is in between the end users, stakeholders, developers, story owners and architects. I answer to the product owner.

My responsibilities are: facilitating design workshops and workshops to uncover the user needs; developing customer/expert journey, user- and screen flows, wireframes, interaction design, graphics design, and prototypes. To discover usability issues in an early stage, I performed usability tests on location and I designed the interaction, interface and graphics elements of the whole IVS Next system. It’s my job to come up with an expert system that is consistent in use, although users have different roles and needs and translate that into a blueprint-like prototype.


Deliverables

  • User research
  • Workshops concerning user needs
  • Wireframing
  • Prototyping
  • UX/UI design
  • Usability research

Tools

  • Sketch
  • Omnigraffle
  • Axure
  • Adobe XD
  • Pen and paper

 

 

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