ANWB – 2011

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ANWB – 2011

For the emergency call center of the ANWB (The Royal Dutch Touring Club) a new mobile and web application had to be developed. A public tender was organized. As an User Experience Designer, I was responsible for the interaction and graphics design of the web application and the mobile application. I created personas and user journeys to uncover user needs and helped present our solution. I was also responsible for presentation materials like posters and instruction videos.


  • Interaction design for the web applicatie¬†(Personas, storyboards, wireframes)
  • Interaction design for the mobile applicatie (Personas, storyboards, wireframes)
  • Graphical design for the web applicatie
  • Graphical design for the mobile applicatie
  • Development of presentation materials including; five user journey posters, three technical posters
  • Development of several instruction¬†videos


  • Adobe Photoshop
  • Adobe Illustrator
  • Camtasia
  • Omnigraffle



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