Portret Francesca Vonk

Thank you for visiting my site. My name is Francesca Vonk and I am a freelance User Experience (UX) designer. I’m located in Hilversum, the Netherlands. As UX designer, it’s my job to design user-friendly websites and apps. In the design process, the user always occupies central stage. It’s my job to discover how the application can support him or her in the execution of their task. To reach this goal, I design in close cooperation with users and developers and I conduct usability tests, which is one of the most fun and interesting parts of the UX design. I am an expert in designing expert systems, systems that are made for a specific target group like marine traffic controllers or knowledge workers, users with very specific knowledge and tasks.

In 2006 I graduated from the Amsterdam University with a master’s degree in Human Centered Multimedia. Before that, I graduated from the Amsterdam University of Applied Sciences with a bachelor’s degree in Software Engineering. I’m working in the field of UX since 2009.

Helping people, working together and turning complex issues inside out is my passion. I’m creative, communicative, a team player and I love working with people. I am the link between the development team and your users.

3742
Days of experience
1042
UI sketches & Wire frames
442
Agile SCRUM iterations
542
Cups of coffee

UX activities

RESEARCH

RESEARCH

An application should help users in their task. That’s why we need to figure out who our users are, what they want or need to do and how the application can help them to reach their goals. To discover all this, we research.

 

WORKSHOPS

WORKSHOPS

Research is done in different ways. One powerful technique is the multi-disciplinary (design) workshop. This workshop joins users, stakeholders, front-end and back-end developers, functional designers, and architects. During these discussions, all team members get a complete insight into what users do and need to reach their goal.

DESIGN

DESIGN

A design can serve many different purposes. What form, tooling, and type of fidelity the designer chooses, depends on the goal of the concept. Sometimes a detailed look into the future is needed to show where the application is going. It must be emphasized that this always will be a high fidelity artist’s impression. It’s not the final look and feel of the product. The design has to undergo iterations and usability tests before the application, or maybe a minimal viable product (MVP) version of it, is ready for production.
In other cases, a low fidelity pencil sketch or wireframe is a better option, especially when speed is an import factor. Sometimes a particular user journey has to be mapped out to go along with an interaction flow of wireframes of a prototype.

USABILITY TESTING

USABILITY TESTING

Ah, my favorite part of UX design. A usability test checks out if a design idea for the application helps users to reach their goals in a user-friendly way. These tests don’t have to be big or expensive, nor do they need special equipment or lots of users. With a minimum of five users and a prototype or an early version of the actual product, one can discover 85% of the major usability problems (Nielsen Norman Group). In usability tests, we are explicitly not testing the skills of the users. We are testing the usability of the application. Users will perform a few tasks and can’t do anything wrong. If they get stuck and can’t complete the task, it’s probably because of usability issues. My favorite part of performing these tests is visiting users in their workplaces, getting them involved and giving them a voice in the design.

PRESENTATIONS

PRESENTATIONS

When working in a multi-disciplinary team, it’s necessary that everybody has the same insights and vision. That is why designs and the associated goals need to be shared iteratively and from an early stage. During the presentation of a design interesting discussions usually spark about relevance and technical feasibility. In the agile SCRUM method, these debates take place in ‘refinement ceremonies’.
Besides presenting research findings and designs to teams, I also like to share what User Experience design embraces and how the UX cycle works.

TOOLS & WORKFLOW

TOOLS & WORKFLOW

The tools I use are Sketch, Axure, Omnigraffle, Adobe Illustrator, Adobe Photoshop, Adobe XD, Adobe Comp, Silverback and Final Cut Pro, depending on what I am trying to communicate. Also, I am re-learning myself to code. My focus is on front-end development because I want to be able to deliver a prototype in working code, not only in a clickable mock-up. You can read more about my coding journey on my blog on this site.

UX workflow

 

CURRICULUM VITAE

Read about my work experience in my curriculum vitae
(Please send me an email if you like to receive my CV in English.) 

DOWNLOAD (Dutch version)

Portfolio

Rijkswaterstaat – 2016 to the present

Rijkswaterstaat – 2016 to the present

Project: IVS Next – Stichting ICTU, acting upon instructions...
Detail
IMPROVE – 2015

IMPROVE – 2015

Kodision develops software for digital services like case, k...
Detail
Continu Screening – 2015

Continu Screening – 2015

For the Dutch Ministry of Health, ICTU developed a web appli...
Detail
ANWB – 2011

ANWB – 2011

The emergency call center of the ANWB (The Royal Dutch Touri...
Detail
CAK – 2009

CAK – 2009

CAK has a central position in the healthcare system in the N...
Detail
UvA Audioguide – 2008

UvA Audioguide – 2008

The Audio Guide Project was financed by SenterNove...
Detail

Thank you for your high-quality work and good teamwork with the team and Product Owner of PRKP project of SZW. I want to explicitly thank you for the improvement of the design of the website and the database, where the user played the main role in the design decisions.

Maaike van Tuyll – Directeur Kinderopvang

Maaike van Tuyll – Directeur Kinderopvang

Assignments for


Contact Info

  • info@francescavonk.nl
  • http://www.francescavonk.nl/
  • Hilversum, Nederland