Portret Francesca VonkThank you for visiting my site. My name is Francesca Vonk and I am a freelance User Experience (UX) Designer. I’m located in Hilversum, the Netherlands. As an UX designer, it’s my job to design user-friendly websites and apps. In the design process, the user has always a central role. It’s my job to discover how the application has to support the user with the execution of his or her task. To reach this goal, I design closely together with users and developers and conduct usability tests, which is one of the most fun and interesting parts of the UX design. I am mostly experienced with the design for expert systems, like systems for marine traffic controllers or knowledge workers. Users with very specific knowledge and tasks.

In 2006 I graduated from the Amsterdam University of Applied Sciences with a Masters degree in Human Centered Multimedia and before that, I graduated with a bachelor’s degree in Software Engineering. I’ve been working in the field of UX for 10 years now.

Helping people, working together and turning complex issues inside out drives me. I’m creative, communicative, a team player and a real people person and I would very much like to be the link in between your users and the development team.

3742
Days of experience
1042
UI sketches & Wire frames
442
Agile SCRUM iterations
542
Cups of coffee

UX activities

RESEARCH

RESEARCH

An application needs to help the user with his or her task to reach a specific goal. We need to figure out who our users are, what it is they want or need to do and how the application can help them reach their goals. To discover all this, we research.

 

WORKSHOPS

WORKSHOPS

One can research in different ways. One powerful technique; the multi-disciplinary (design) workshops. In these workshops, the users, stakeholders, frontend- and backend developers, functional designers, and architects join in to take part in the discussion where we  This way all parties of the team get an insight of what it is that the user does and needs to reach their goal.

DESIGN

DESIGN

A design can serve may different purposes. The choice in form, tooling, and type of fidelity all depends on the goal of the concept. For example: Sometimes a detailed look into the future is needed to show where the application is going. It must be emphasized that it is and always a high fidelity artist impression, and that it is not the final look and feel of the product. The design first has to undergo iterations and user tests before the application, or maybe a minimal viable product (MVP) version of it, is ready for production.
In other cases, a low fidelity pencil sketch or wireframe is a better option, especially when speed is an import factor. Or maybe a particular user journey has to be mapped out to go along with an interaction flow of wireframes of a prototype.

USABILITY TESTING

USABILITY TESTING

Ah, my favorite part of UX design. A usability test is used to see if a design idea helps the user reach their goals in a user-friendly way while using the application. Tests don’t have to be big, expensive, with special equipment and with lots of users. With a minimum of 5 users and a prototype or an early version of the actual product, one can discover 85% of the usability problems (Nielsen Norman Group). While testing, we are explicitly not testing the skills of the user, but rather the usability of the application. The user will perform a few tasks and can not do anything wrong. If he of she gets stuck and can’t complete the task, it’s probably because of usability issues. My favorite part of performing tests is getting the user involved, visiting users in their workplaces and giving them a voice in the design.

PRESENTATIONS

PRESENTATIONS

Sharing the same insights and vision is necessary when working in a muli-disciplinary team. It is important to share designs and the goal that goes with it, in an early stage and iteratively. When presenting designs, usually interesting discussions spark about relevance and technical feasibility. In the agile SCRUM method, these debates take place in “refinement ceremonies.”
Other than presenting research findings and designs to the teams, I also like to share what User Experience Design embraces and how the UX cycle works.

TOOLS & WORKFLOW

TOOLS & WORKFLOW

The tools I use are Sketch, Axure, Omnigraffle, Adobe Illustrator, Adobe Photoshop, Adobe XD, Silverback and Final Cut Pro. It depends on what I am trying to communicate. Also, I am re-learning myself to code. My focus is on front-end development because I want to be able to deliver a prototype in working code, not only in a clickable mockup.  I will be writing about my coding journey on my blog on this site.
To conclude this section, I created a small sketch that shows the UX workflow that covers all the UX activities:

UX workflow

 

CURRICULUM VITAE

Read about my work experience in my curriculum vitae (English version coming soon) 

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Portfolio

Rijkswaterstaat – 2016 to the present

Rijkswaterstaat – 2016 to the present

Project: IVS Next - Stichting ICTU, acting upon instructions
Detail
IMPROVE – 2015

IMPROVE – 2015

For a brand new version of Kodision's case management system...
Detail
Continu Screening – 2015

Continu Screening – 2015

For the Ministery of the Netherlands, ICTU developed a web a...
Detail
ANWB – 2011

ANWB – 2011

For the emergency call center of the ANWB (The Royal Dutch T...
Detail
CAK – 2009

CAK – 2009

Het CAK heeft een centrale positie in de zorg bij het uitvoe...
Detail

Thank you for your high-quality work and good teamwork with the team and Product Owner of PRKP project of SZW.  I want to explicitly thank you for the improvement of the design of the website and the database where the user played the main role in the design decisions.

Maaike van Tuyll – Directeur Kinderopvang

Maaike van Tuyll – Directeur Kinderopvang

Worked on projects for


Contact Info

  • info@francescavonk.nl
  • http://www.francescavonk.nl/
  • Hilversum, Nederland